General Terms and Conditions

At Accelerati, we like to keep things simple and clear. We provide Salesforce consulting and support through project-based or retainer engagements, with the details set out in a Statement of Work. You own anything we create specifically for you once it's fully paid for, and we retain our own tools and methods. We keep all confidential information private, and we may record meetings for internal use unless you ask otherwise. We always prioritise using Salesforce-native solutions and may liaise with Salesforce on your behalf. Our liability is capped at the fees you've paid in the past six months, and we're not responsible for indirect losses. We both agree not to poach each other’s staff or damage each other’s reputation. If disputes arise, we’ll try to resolve them fairly, with mediation or arbitration in Brisbane if needed. These terms follow Queensland law, and we may update them from time to time — continued use of our services means you accept any updates.

The Details:

1. Scope of Services
Accelerati provides Salesforce consulting, development, configuration, support, and related services. Engagements fall under:

Project-Based Engagements: These engagements have a defined scope of work, deliverables, pricing, and schedule, all of which are detailed in a separate document known as a Statement of Work.
Retainer-Based Engagements: These engagements provide ongoing access to services for a fixed period, with all terms set out in a separate document known as a Retainer Statement of Work.
These General Terms apply to all engagements unless superseded by a separate signed agreement.

2. Payment and Billing

Invoices will be issued as specified in the Statement of Work, which may include milestone-based, fortnightly, or monthly billing.
Payment is due within fourteen (14) days of the invoice date.
Overdue accounts may result in suspension of services, the imposition of late fees, or refusal of further work.

3. Intellectual Property

Client Ownership: Upon full payment, the Client will own all deliverables that were created specifically for them as part of the engagement.
Accelerati Ownership: Accelerati retains all rights to its pre-existing tools, frameworks, methodologies, and templates, and grants the Client a non-exclusive, project-specific license to use these.
Logo Usage: Accelerati may reference the Client's logo and project in its marketing materials, unless the Client objects to this in writing.

4. Confidentiality

Both parties agree to protect proprietary, sensitive, or personal information exchanged during the engagement. This obligation applies both during and after the engagement.

5. Call and Meeting Recording

Accelerati records video calls and meetings for documentation and quality purposes. These recordings are confidential and are used internally unless otherwise agreed. Clients may request that specific meetings not be recorded.

6. Operational Provisions

Accelerati may access the Client's Salesforce environments as required to deliver services, perform testing, or provide troubleshooting.
Preference will be given to Salesforce-native solutions to ensure maintainability.
Accelerati may liaise directly with Salesforce representatives on the Client's behalf if required.

7. Warranties and Disclaimers

All services will be performed with due care and in accordance with industry standards.
Any defects in deliverables must be reported within thirty (30) days of delivery for resolution.
No other warranties apply, including implied warranties of merchantability or fitness for a particular purpose.

8. Limitation of Liability

Accelerati's liability is capped at the total amount of fees paid by the Client in the six (6) months prior to the event giving rise to the claim. Accelerati is not liable for any indirect, consequential, or loss of revenue damages.

9. Non-Solicitation and Non-Disparagement

The Client agrees not to solicit or hire Accelerati's employees or contractors for a period of twelve (12) months following the conclusion of the engagement.
Both parties agree not to make statements, whether public or private, that may damage the other's reputation.

10. Dispute Resolution

Any disputes will first be addressed through good-faith negotiations. If unresolved, disputes will be referred to mediation or arbitration in Brisbane, Queensland.

11. Force Majeure

Neither party will be held liable for delays or failures to perform due to events beyond their reasonable control.

12. Governing Law

These Terms and Conditions are governed by the laws of Queensland, Australia.

13. Updates to Terms

Accelerati may update these Terms and Conditions from time to time. The latest version will be published on Accelerati's website. Continued engagement following updates constitutes acceptance of the revised terms.

Updated Jan 27, 2025 v3